Mercedes-Benz S-Class Problem Trends and Complaints

Based on 12 problem areas, owners have reported the following issues with this vehicle that range in severity ratings from low to high.

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Here’s what you need to know

We spent hours reading all the complaint data so you don’t have to. Here is what you need to know.

Read what owners are saying about this car below.

Model year with the most reported issues

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Investigation for defects

Stay up to date on complaints, class action settlements, and recalls for this car.

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Displaying 1 - 5 of 5

21 year Mercedes owner will never own again

Year:

2019

Manufacturer:

Mercedes-Benz

Model:

S-Class

Complaint Resolution:

No resolution

Car shifter failure - second time, and egregious technology failures and glitches. Corp in head butting contest with Verizon, Apple and Sirius - dealer who doesn’t disclose this interrupts technology areas (missing you dates, maps won’t update, features stop working). No reasonable person pays 6 figures for a car to

Review submitted by:MsRuth

Pros:Comfort

Cons:Mercedes technology, Customer service non existent

Weren’t kidding when they said “or nothing”

Year:

2019

Manufacturer:

Mercedes-Benz

Model:

S-Class

Complaint Resolution:

No resolution

Day one: many basic technology functions do not work. They worked in my S 2017. Flat out don’t in 2019, 100% of time. No dedication from MBUSA nor dealer, to resolve. Later, several catastrophic problems happen over one day. Can’t shift car. Better, the shifter began operating the central command

Review submitted by:Trace M

Pros:Comfort.

Cons:MBUSA took over too much technology; disables car.

Various items don’t work

Year:

2019

Manufacturer:

Mercedes-Benz

Model:

S-Class

Followed the owner’s manual verbatim to try to get certain basic items to work. 3 out of 9 items didn’t work. Bought this car about three weeks ago and am going to trade it in on a 7-series BMW. Had a 2016 E350 and wasn’t particularly impressed with the vehicle

Review submitted by:Tim C

Pros:Lots of room, good acceleration. Good sound system

Cons:Some of the basics don’t work.

First and probably last S Class

Year:

2018

Manufacturer:

Mercedes-Benz

Model:

S-Class

Complaint Resolution:

No resolution

I owned two 7 series in a row and then I purchased my first S Class. I fell in love with the styling of the S Class and fell for the dealers boasting and jokes about BMW. Beautiful car with Ruby Black paint and the AMG package. Driving the vehicle

Review submitted by:Bud C

Pros:Exterior styling, prestige

Cons:Handling, performance, electrical issues, value

Worst mercedes I have owned!

Year:

2014

Manufacturer:

Mercedes-Benz

Model:

S-Class

Complaint Resolution:

No resolution

As the owner of over 20 new Mercedes (I now own six) purchased since 1985, I find the 2014 S550 the worst Mercedes I have ever owned from a comfort and aesthetic standpoint. Why did the engineers decide to give us a half wooden, half padded leather steering wheel? Why

Review submitted by:Ron M

Pros:Luxurious

Cons:Uncomfortable, poor handling, confusing graphics

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