Honda Pilot Problem Trends and Complaints

Based on 12 problem areas, owners have reported the following issues with this vehicle that range in severity ratings from low to high.

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Here’s what you need to know

We spent hours reading all the complaint data so you don’t have to. Here is what you need to know.

Read what owners are saying about this car below.

Model year with the most reported issues

2020

Most reported problem

Electrical

High risk

High

Backup camera, Battery, engine control unit(ECU), starter, alternator, radio, infotainment/touchscreen and other electrical networks for engine, exterior and interior.
Car depreciation

40% after 5 years

While different cars depreciate at different rates, it's a good rule of thumb to assume that a new car will lose approximately 20 percent of its value in the first year. In five years, the average depreciation rate is 50% of their initial value.
Recalls

51 Recalls

A recall is issued when a manufacturer or NHTSA determines that a vehicle, equipment, car seat, or tire creates an unreasonable safety risk or fails to meet minimum safety standards. Manufacturers are required to fix the problem by repairing it, replacing it, offering a refund, or in rare cases repurchasing the vehicle.
Investigation for defects

0 Investigation(s)

Report a Defect

Stay up to date on complaints, class action settlements, and recalls for this car.

myCarVoice Severity Level™ Legend

Low Severity Level

Problems marked low typically are not a safety issue, and more of a minor defect or annoyance.

Medium Severity Level

Problems marked medium may be a potential mechanical and safety issue.

High Severity Level

Problems marked high are potential mechanical and safety issues.

View complaints by:

Displaying 1 - 15 of 59

Be ready to go to the shop frequently

Model Year:

2017

Manufacturer:

Honda

Model:

Pilot

Complaint Resolution:

Yes, by the dealer

I had to replace the transmission at 30K (luckily covered by warranty but took over a week) and the fuel injection system at 50k!! this second repair i had to pay out of pocket ($1200). This appears to be a common problem with Pilots its all over forums and consumer

Review submitted by:LarryR

Pros:Fits eight people

Cons:Many repairs and no Honda support

Must be a Ford disguised as a Honda

Model Year:

2020

Manufacturer:

Honda

Model:

Pilot

Complaint Resolution:

No resolution

Bought the 2020 Pilot back in December. After a month or so, the crackling noise started. Drives me nuts. Honda knows about it but seems they are reluctant to issue a fix. I'm taking it in on 9/8 to have it repaired. Supposed wire harness is the problem. Sad that

Review submitted by:NickC

Pros:Nice ride, plenty of power and good gas mileage.

Cons:Crackling sounds and CMBS

3rd pilot makes me very sad

Model Year:

2020

Manufacturer:

Honda

Model:

Pilot

Complaint Resolution:

No resolution

My husband convinced me to upgrade from my 2010 touring pilot. I should have done the homework and just kept my 2010, but who would have thought it was necessary? This is my 3rd pilot. My first was a pilot EX 2002. First 2 were just perfect. I am leasing

Review submitted by:Nurse gal

Pros:Large space smooth ride, user friendly controls

Cons:Unrepairable unacceptable electronics problem

Radio issues that can’t be fixed

Model Year:

2020

Manufacturer:

Honda

Model:

Pilot

Complaint Resolution:

No resolution

The vehicle is great considering the price. The issues are with the radio and apple car play. The radio will freeze and will not restart unless you shut the vehicle off. The radio crackled through the system. It’s not a speaker issue. They can’t or won’t fix these issues.

Review submitted by:JasonF

Pros:Great vehicle

Cons:Radio and apple car play are horrible

Crackle drives me crazy

Model Year:

2020

Manufacturer:

Honda

Model:

Pilot

Complaint Resolution:

No resolution

I’ve drove a Honda for the last 20 years. When searching for a new vehicle in November 2019 I spent six months looking and kept returning to Honda because I’ve had good luck! I end up paying cash for a 2020 Honda touring and added an extended warranty. WORST mistake!

Review submitted by:PF

Pros:Drives great, stylish, lots of features

Cons:Crackling, popping noise

Do not buy Honda Pilot

Model Year:

2020

Manufacturer:

Honda

Model:

Pilot

Complaint Resolution:

No resolution

This is my third Honda Pilot. My first two were perfect. I traded my 2017 for a 2020 Elite. Within a few days I started getting static electric sounds and within one week my odometer reading and infotainment screens are black. Please be careful. Looking online, I see hundreds of

Review submitted by:AA3

Pros:NONE

Cons:Static electric sounds and failing screens

BEWARE MAJOR Infotainment Issue

Model Year:

2019

Manufacturer:

Honda

Model:

Pilot

Complaint Resolution:

No resolution

HOW can it be possible that HONDA can't find a solution to this pervasive audio issue?!?! I'm so VERY disappointed in Honda quality and worst is that they don't have a fix yet for this problem that has been around since it's release in 2019!!! DO research about the popping,

Review submitted by:Mary

Pros:Style is great

Cons:BEWARE: Infotainment system has major issues!

Honda Quality and Character Slipping

Model Year:

2020

Manufacturer:

Honda

Model:

Pilot

Complaint Resolution:

No resolution

Very disappointed in the 2020 Honda Pilot Touring and 2020 Honda Pilot Touring Elite I purchased both on the same day. This purchase was based on previous Honda reliability and quality The 2020s arm rests and interior have been done on the cheap. The quality and luxury feeling you would

Review submitted by:Purdue Grad

Pros:Honda made reliable quality cars In the past.

Cons:Current model has popping noise thru the speakers

Popping noise from speakers

Model Year:

2020

Manufacturer:

Honda

Model:

Pilot

Complaint Resolution:

No resolution

Experienced popping noise in dash board area. Sounded like hail storm inside car as the noise was coming from the speakers. Took back to dealership. They replaced harness under dash board, took 2 days. I've only driven it another 700 miles and the popping noise is back. The first time

Review submitted by:spanky

Pros:Good acceleration, comfortable seats

Cons:info system, no fix for popping noise

Snap Crackle Pop II

Model Year:

2020

Manufacturer:

Honda

Model:

Pilot

Complaint Resolution:

No resolution

I have owned this vehicle in the Black Edition since Dec 2019. I purchased it new. The noise from the speakers is amost non-stop. It started out as a rare occurance. Now it's rare that I don't have noise. Recently I started getting a "shoosh" sound when I shift from

Review submitted by:Pilot Pilot

Pros:Comfortable, safety features

Cons:major electrical issues

Crackling through speakers, bluetooth issues

Model Year:

2020

Manufacturer:

Honda

Model:

Pilot

Complaint Resolution:

No resolution

I purchased this car. Within two weeks, I started using hands-free phone calls. It crackles and makes noises when using it. Very annoying. The speakers aren't the greatest if you like loud music. Love some of the functions of the car, however, the price I paid and the missing niceties

Review submitted by:Michelle D

Pros:Bucket seats

Cons:crackling noise when using hands free

Snap Crackle Pop

Model Year:

2020

Manufacturer:

Honda

Model:

Pilot

Complaint Resolution:

No resolution

Purchased this vehicle new in the Black Edition. I've had issues from the start with the sound emitting from the speakers....even when the sound system is off. It sounds like a cross between gravel hitting the windsheild and static. I've had it in twice and am waiting for a resolution.

Review submitted by:PilotPilot

Pros:Great safety features

Cons:Electrical, key fob+

No me gusta

Model Year:

2020

Manufacturer:

Honda

Model:

Pilot

Complaint Resolution:

No resolution

Yo compré honda pilot black edition. 2020 y la verdad estoy desilusionado con honda ase ruido con los brincos cuando conectas tu fon. Cuando se ponen los seguros o bas manejando sin música y siguen tronando las vocinas me arrepiento de comprarla ya la e yevaro oda veces al diler

Review submitted by:Gumz

infotainment system has problems, annoying popping

Model Year:

2020

Manufacturer:

Honda

Model:

Pilot

Complaint Resolution:

No resolution

I purchased my Honda pilot touring Nov 2019 and since the very beginning I only hear crackling and popping sounds from my speakers and when I'm on a phone call on blue tooth it sounds with alot of static. I wish I had read all these reviews before I purchased.

Review submitted by:Ngomez

Pros:nice roomy and comfortable car

Cons:annoying contant popping and crackling sounds

Love Honda, but don't love the 2016 Pilot

Model Year:

2016

Manufacturer:

Honda

Model:

Pilot

Complaint Resolution:

No resolution

I've had a lot of transmission issues that can't seem to be resolved. I also don't like that you don't get heat or a/c at your feet. It sounds loud, but no air comes out from the bottom. Love the truck. Easy to drive, comfortable. But unreliable is why I

Review submitted by:mg5

Pros:Comfortable

Cons:Transmission

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