Last Updated on December 1, 2023
There’s nothing like the feeling of buying a brand new car. The smell of the leather interior, the new car smell, and that sense of accomplishment as you drive off the lot. But what if your brand new car has problems? What are your rights if a new car is faulty?
Under the Consumer Rights Act 2015, if a vehicle goes wrong within the first 30 days of ownership, you can reject it for a full refund. If a fault develops after those first 30 days but within the first six months, the dealer gets one chance to fix it.
Fortunately for car owners dealing with a faulty car, the Consumer Rights Act 2015 exists to protect consumers.
If the dealer is unable to resolve the problem, you’re entitled to a full refund, or a partial refund depending on the amount of use the vehicle has received.
Let’s take a look at what you need to know if you are dealing with a faulty new car.
What Are my Rights After Buying a Faulty Car After 30 Days?
If your brand new car has problems after 30 days, but within six months of purchase date – don’t worry. Contact the car dealer you purchased the vehicle from and request the problem be fixed or the vehicle replaced.
When it comes time for repairs, the dealer has one chance to fix your car. If they don’t succeed, you are entitled to a full refund or partial refund. However, this depends on how much usage the vehicle has received.
Vehicle usage will be taken into account when determining how much can or cannot be refunded.
What Are my Rights After Buying a Faulty Car After 6 Months?
Even if you buy a new car with all of its parts in perfect condition, there’s still the chance that something will go wrong within six months.
This means it is your responsibility as an owner to prove when and where any manufacturing defects appeared so they can be fixed free of charge by the manufacturer.
If you find yourself in this situation, it’s best to get an independent expert to examine the car or component. Make sure to request a detailed written report about whatever is wrong with the vehicle.
Maintain Detailed Records
If you’re ever in the unfortunate situation of having a car issue, make sure to document everything that goes wrong. Keep an accurate timeline and take photos so there’s no confusion later on. Contacting your local dealership immediately is vital; write down any and all correspondence with them as well.
It’s important to contact the car manufacturer so they can open a case for you.
Also, do some research to see if other owners are experiencing the same defects as you are. We offer a comprehensive vehicle dependability and safety search tool that will provide insights into owner experiences such as complaints, or any open recalls and class action lawsuits.
Use that data to advance your complaint with the dealer and automaker.
What’s Not Covered by the Consumer Rights Act 2015?
The Consumer Rights Act cannot be used to reject a car if you’ve simply changed your mind about buying it. The dealer is not required, and therefore does not have any legal obligation, to rectify components that wear out due only with normal use – such as tires or brake discs.
What if the Car Dealer Doesn’t Agree There’s A Problem?
Meeting with the dealership manager and bring documentation with you to corroborate your claim that you’ve been wronged.
You’ll want to be as polite and respectful with the manager when presenting your case. However, since you already signed the contract, there aren’t many options available if they refuse to honor your request.
If the dealership manager denies your request, you may also choose to take the following actions:
- Contact your state attorney general’s office to discuss your options.
- File a complaint with the Better Business Bureau.
- Hire an attorney to sue the dealership.
- Leave a bad review on the dealership’s website.
- File a complaint with your state’s consumer protection agency or the FTC.
Final Thoughts: What Are Your Rights if a New Car is Faulty
Brand new car has problems? Good news is the Consumer Rights Act protects consumers from faulty goods and services.
If you’ve purchased a car with a fault, the Consumer Rights Act 2015 may be able to help you get your money back. Or provide compensation for any repairs that are needed.
Be sure to maintain detailed documentation of all correspondence and be persistent, even if you feel like giving up.
Have you recently bought or leased a brand-new car and suspect that it might be defective? Well, don’t hesitate to shoot us a message.
We’ll be more than happy to provide you with a complimentary evaluation: Is My New Car a Lemon Review
Or, tell us in the comments below–have you had to deal with a faulty new car? 👇