Back in October of 2020, Ford issued a recall for a wide selection of models over a rear camera issue regarding insufficient voltage in the camera’s internal circuit board that could cause the cameras to work intermittently or not at all. This problem affected over 700,000 Ford and Lincoln vehicles, requiring the replacement of the camera to resolve it. The National Highway Traffic Safety Administration (NHTSA) hasn’t been satisfied with the way this Ford rear camera recall has been handled, and is now investigating the manner, according to Automotive News.
On July 7th, 2020, NHTSA’s Vehicle Research and Testing Center (VRTC) informed the Office of Defects Investigation (ODI) of a trend of MY 2020 Escape vehicles with rearview camera malfunctions,” the document reads. “ODI contacted Ford the next day, providing five Vehicle Owner Questionnaires (VOQs) alleging inoperative rearview cameras. On July 15th, 2020, Ford met with NHTSA to discuss the rearview camera issue. In a subsequent August 24th, 2020 meeting, ODI and NHTSA’s Office of Vehicle Safety Compliance (OVSC) met with Ford to discuss the recall status and additional VOQs. Ford presented rate and scope data for many of its MY 2020 products during the August 2020 meeting indicating high failure rates for certain models.
According to the NHTSA, Ford was aware of warranty claims regarding the rear camera problem as early as February of 2020, and the issue was brought to the attention of Ford’s Critical Concerns Review Group (CCRG) on May 12th, 2020, but the automaker did not issue a recall until September. The NHTSA became aware of a number of malfunctioning cameras on a handful of Ford Escape models last July, at which point it contacted Ford and met with the automaker.
The NHTSA says that it wants to “investigate both the timeliness and scope of Ford’s rearview camera recall and Ford’s compliance with reporting requirements” in its document outlining the purpose of the query. A Ford spokesperson told Automotive News that the automaker will cooperate with the investigation.
The Ford rear camera recall affects select 2020 Ford Explorer, Ford F-150, Ford Mustang, Ford Transit, Ford Super Duty, Ford Expedition, Ford Escape, Lincoln Corsair, Ford Ranger, Ford Edge, Lincoln MKX, and Lincoln Nautilus models.
- Vehicles recalled: 2019-2020 Escape, Explorer, and Expedition SUVs; F-150, Ranger, and Super Duty pickups; and Edge, Mustang, and Transit. Lincoln Corsair, MKX, and Nautilus vehicles are also included
- NHTSA campaign number: 20V575. Ford’s number for this recall is 21C09.
- The problem: Malfunctioning rearview camera that could leave a blank screen or a distorted image.
- The fix: Ford said it will replace the cameras.
- How to contact the manufacturer: Owners questions may be directed to Ford customer service at 1 (800) 392-3673
Ford dealers are ready to remedy this recall, so if you own a 2019-2020 Escape, Explorer, and Expedition SUVs; F-150, Ranger, and Super Duty pickups; and Edge, Mustang, and Transit, or Lincoln Corsair, MKX, and Nautilus, please contact your local Ford dealer to schedule your appointment.