KIA Sorento Problem Trends and Complaints

Based on 12 problem areas, owners have reported the following issues with this vehicle that range in severity ratings from low to high.

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Here’s what you need to know about the KIA Sorento

We spent hours reading all the complaint data so you don’t have to. Here is what you need to know.

Read what owners are saying about this car below.

Model year with the most reported issues

2019

Most reported problem

Engine

High risk

High

Engine problems include oil leaks, oil consumption, overheating, stalling, smoking, trouble turning over, or engine seizure/failure.
Car depreciation

55% after 5 years

While different cars depreciate at different rates, it's a good rule of thumb to assume that a new car will lose approximately 20 percent of its value in the first year. In five years, the average depreciation rate is 50% of their initial value.
Complaint Resolution

Poor

All automobiles will suffer from defects at some point, but its the way the dealer and manufacturer tend to the issues. As reported currently, KIA isn't taking care of some customer complaints.
Recalls

51 Recalls

A recall is issued when a manufacturer or NHTSA determines that a vehicle, equipment, car seat, or tire creates an unreasonable safety risk or fails to meet minimum safety standards. Manufacturers are required to fix the problem by repairing it, replacing it, offering a refund, or in rare cases repurchasing the vehicle.
Investigation for defects

Stay up to date on complaints, class action settlements, and recalls for this car.

View complaints by:

Displaying 1 - 13 of 13

Kia NOT helping

Model Year:

2014

Manufacturer:

KIA

Model:

Sorento

Complaint Resolution:

No, need help

Kia claims that my 2014 Kia Sorento is NOT covered in their latest settlement because I don't have a V4 but a V6 engine. My engine failed TWICE on the highway. Certainly not fixing it AGAIN. I want my money back from this fraudulent company!

Review submitted by:Astrid H

Not so great gas mileage

Model Year:

2020

Manufacturer:

KIA

Model:

Sorento

Complaint Resolution:

No resolution

I had a 2017 Sorento V6 that had much better gas mileage. To bad it was a lease. I wanted to down size and thought the Kia 2020 sportage model S was even better on gas. Well i was wrong . Hands free calling is a joke. I need to

Review submitted by:Kiaownernomore

Pros:Looks nice, rides nice

Cons:Gas mileage poor, hands free calling

Never Get a Car from Kia Again

Model Year:

2019

Manufacturer:

KIA

Model:

Sorento

Complaint Resolution:

No resolution

At first the SUV seemed just like my 2016, After driving around for a few days you realize the small things they removed from the 2019 was no so small after all. Heated seats are now a huge up charge which you can only get if you add the next

Review submitted by:AJG

Cons:All the Basics are gone

Worst depreciation value ever!

Model Year:

2019

Manufacturer:

KIA

Model:

Sorento

It's not a bad car itself. But in less than 3 most, it has depreciated to 70% below value.

Review submitted by:OR.

Pros:1/2d row good /3rd row bad. Gd road ride gd on gas

Cons:4 cyls lack power depreciated 70% in less t most

Tough to start in the cold weather

Model Year:

2019

Manufacturer:

KIA

Model:

Sorento

Complaint Resolution:

No resolution

I bought my car in September on 2018. Since then I have had problems starting it twice. Both times I had it checked at the local kia service center and both times they couldn't find anything wrong with it. I was without my car for 3 days this last time.

Review submitted by:No too happy

Pros:Comfortable, nice features

Cons:Hard to start in cold weather

Just the plain facts!

Model Year:

2019

Manufacturer:

KIA

Model:

Sorento

Complaint Resolution:

No resolution

My 2019 Kia Sorento L FWD 2.4L is a oversized, under powered, five passenger + 2x small seats. Some what not to bad on city/highway gas mileage. Some what poorly made in the, cabin area foot wall. Malfunction of my radio's audio performance, when the transmission is in reverse gear.

Review submitted by:Rollie

Pros:Manipulate the gas pedal, its fun to drive!

Cons:Unparalleld poor resale value, poor radio quality.

Worst Kia I have owned

Model Year:

2020

Manufacturer:

KIA

Model:

Sorento

Complaint Resolution:

No resolution

This 2020 Kia Sorento AWD is the worst car I have drove. Does not handle good on the road. No power to it, jerks when you try to hit the gas to go faster. Stupid place for the AWD button I wish I had my 2012 Sorento at least it

Review submitted by:MeSo731

Pros:Good radio great backup camera screen

Cons:Gutless, doesnt handle well

I Loved this car, until the engine blew

Model Year:

2017

Manufacturer:

KIA

Model:

Sorento

Complaint Resolution:

Yes, by the dealer

I bought this car used, I loved it. I had it barely a year and the engine blew at 75,000 miles. Then I found out it is a common problem with Sorento's. I wouldn't have bought if I had known. I am lucky kia is going to to pay for

Review submitted by:DogGirl

Pros:fun to drive, comfortable

Cons:Engine blew

Read the fine print on the warranty

Model Year:

2018

Manufacturer:

KIA

Model:

Sorento

Complaint Resolution:

No, dealer refused to help

I like my car and it has been trouble free to this point. Been having an issue with the brakes and the dealer said the front rotors are warped at 28,000 miles. I thought the 5 yr 60k bumper to bumper "Best in the business" warranty would cover this but

Review submitted by:Bryan

Pros:Comfortable, good power, reliable

Cons:Aparently cheap brake rotors.

Rotor Noise

Model Year:

2020

Manufacturer:

KIA

Model:

Sorento

Complaint Resolution:

Yes, by the dealer

I bought this 2020 Sorento GDI and after two weeks I heard a noise from the front brakes when I hit the brakes, so after 3 times in the dealership they decided finally change the rotors by KIA customer satisfaction, why they don't do it the first time, second kia

Review submitted by:felix

Pros:I like the design and the interios

Cons:Transmission performance on this model

Not so great gas mileage

Model Year:

2020

Manufacturer:

KIA

Model:

Sorento

Complaint Resolution:

No resolution

I had a 2017 Sorento V6 that had much better gas mileage. To bad it was a lease. I wanted to down size and thought the Kia 2020 Sportage model S was even better on gas. Well i was wrong . Hands free calling is a joke. I need to

Review submitted by:Kiaownernomore

Pros:Looks nice, rides nice

Cons:Gas mileage poor, hands free calling

BEWARE

Model Year:

2016

Manufacturer:

KIA

Model:

Sorento

Complaint Resolution:

No resolution

OMG, I AM GOING THRU A NIGHTMARE. I PURCHASED A 2016 ON 2015. WITHIN 6 MONTHS SEAT BELT WAS NOT WORKING ACCORDINGLY. IT WAS REPLACED. AFTER A YEAR, I STARTED HAVING TRANSMISSION ISSUES, NOT SHIFTING AS DESIGNED.AT FIRST THEY REPLACE TRANSMISSION FLUID AT 26k PLUS MILLAGE I HAVE BEEN GOING

Review submitted by:Amri Rodri

Pros:COMFORTABLE

Cons:BAD TRANSMISSION.

Never Get a Car from Kia Again

Model Year:

2019

Manufacturer:

KIA

Model:

Sorento

Complaint Resolution:

No resolution

At first the SUV seemed just like my 2016. After driving around for a few days you realize the small things they removed from the 2019 was no so small after all. Heated seats are now a huge up charge which you can only get if you add the next

Review submitted by:AJG

Cons:All the Basics are gone

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