Cadillac XT5 Problem Trends and Complaints

Based on 12 problem areas, owners have reported the following issues with this vehicle that range in severity ratings from low to high.

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Here’s what you need to know

We spent hours reading all the complaint data so you don’t have to. Here is what you need to know.

Read what owners are saying about this car below.

Model year with the most reported issues

2017

Most reported problem

Miscellaneous

Low risk

Low

Poor mpg, poor range, or resale value.
Car depreciation

51% after 5 years

While different cars depreciate at different rates, it's a good rule of thumb to assume that a new car will lose approximately 20 percent of its value in the first year. In five years, the average depreciation rate is 50% of their initial value.
Recalls

4 Recalls

A recall is issued when a manufacturer or NHTSA determines that a vehicle, equipment, car seat, or tire creates an unreasonable safety risk or fails to meet minimum safety standards. Manufacturers are required to fix the problem by repairing it, replacing it, offering a refund, or in rare cases repurchasing the vehicle.
Investigation for defects

0 Investigation(s)

Report a Defect

Stay up to date on complaints, class action settlements, and recalls for this car.

myCarVoice Severity Level™ Legend

Low Severity Level

Problems marked low typically are not a safety issue, and more of a minor defect or annoyance.

Medium Severity Level

Problems marked medium may be a potential mechanical and safety issue.

High Severity Level

Problems marked high are potential mechanical and safety issues.

View complaints by:

Displaying 1 - 13 of 13

Better than previous models

Model Year:

2017

Manufacturer:

Cadillac

Model:

XT5

Complaint Resolution:

No resolution

It's probably the best Cadillac they have made in a very long time. The wireless phone charger is a disappointment. You have to take your plastic case off of the phone in order for the phone to charge. Cadillac still treats their customers like garbage which I personally know because

Review submitted by:Junior

Pros:Better than former cars, my 2012 SRX was good

Cons:Cadillac still treats customers with contempt

There is no storage areas

Model Year:

2019

Manufacturer:

Cadillac

Model:

XT5

Complaint Resolution:

No resolution

Lacks storage area. The Small space under the console is not easy to reach. No heated seats...a bottle of water doesn’t fit in door cubby I just don’t feel safe in the vehicle. No fog lamps. High beams are not bright. Temperature can’t be adjusted for back seat passengers. Air

Review submitted by:Dy

Tint peeling off. Spots on seat

Model Year:

2017

Manufacturer:

Cadillac

Model:

XT5

Complaint Resolution:

No resolution

Bought extra coverage recommended by salesman. Within 4 months the tint is coming off and discolored spot on seat. Made report to get it fixed and Cadillac dealer said it’s thru -another vendor. That vendor said it’s not covered. Totally dissatisfied! Will not buy another caddy.

Review submitted by:Disappointed

Pros:Nice ride. Looks

Cons:Small if you are tall;head hits ceiling.

Worst Cadillac I have owned since 1986

Model Year:

2018

Manufacturer:

Cadillac

Model:

XT5

Complaint Resolution:

No resolution

I dislike this car to the highest! The XT5 is my 6th cadillac and the last. My nick name for this car is "The Tin Can". The interior is the biggest let down and the ride is very noise and rough, you can feel every crack in the road. The

Review submitted by:grannyctb

Pros:None

Cons:Car seats

VERY COMFORTABLE, & A BEAUTIFUL CAR.

Model Year:

2017

Manufacturer:

Cadillac

Model:

XT5

Complaint Resolution:

No resolution

I WANTED A CAR WITH A LIGHT COLOR DASH & INTERIOR! ENDED UP WITH A BLACK DASH, INTERIOR BLACK, WITH ONLY THE SEATS IN A LIGHT COLOR! NOT HAPPY WITH THE BLACK INTERIOR. MAKES CAR TOO WARM IN ALABAMA WEATHER! WHERE DO I FIND A BATTERY FOR MY KEY FOB?

Review submitted by:LAINEE

Pros:COMFORTABLE RIDING & PRETTY!

Cons:TOO MANY COMPLICATED FEATURES. NO EASY FEATURES!

Major loss in value

Model Year:

2018

Manufacturer:

Cadillac

Model:

XT5

Complaint Resolution:

No resolution

Ive owned 5 caddys. This one lost more than 55 percent in value in less than 2 years. Worst investment made.

Review submitted by:Sad

One problem after another

Model Year:

2017

Manufacturer:

Cadillac

Model:

XT5

Complaint Resolution:

No resolution

Thank God for warranty. Emissions problems. Screen goes out one trip - comes back on the next. Car wouldn’t go into reverse. Had to be towed from my garage. Entire dash started flashing and car wouldn’t go out of low gear. This happened three times - dealership couldn’t replicate. I

Review submitted by:Ann

Pros:Beautiful styling and interior.

Cons:Issues with engine, etc.

Disappointed and Completely Frustrated

Model Year:

2018

Manufacturer:

Cadillac

Model:

XT5

Complaint Resolution:

No resolution

I've owned several Cadillac cars and been very happy up until now. I live in an area where there is a lot of traffic and a huge influx in the summer season. I generally go for cars that are powerful so as to be able to maneuver quickly. This is

Review submitted by:Flower Girl

Pros:Interior nice

Cons:Buckboard, Horrible Auto Stop Start, Uncomfortable

Dream Car, ruined!!!

Model Year:

2017

Manufacturer:

Cadillac

Model:

XT5

Complaint Resolution:

No resolution

The biggest lemon of my life! Broke down 5 times with the same problem, the cheap fake leather started to crack and come off. The electronics are breaking as well!!! When I was a kid Cadillacs were the best of the best, I'm sad that this happened. No wonder GM

Review submitted by:BPCarguy

Pros:None!

Cons:Lemon, Cheap, Not Reliable, Bad resale

Very uncomfortable seats

Model Year:

2017

Manufacturer:

Cadillac

Model:

XT5

Complaint Resolution:

Yes, by the dealer

It looks good, handles well but the drivers seat is uncomfortable to say the least. I have had it repaired because it was loose and it has gotten loose again. Not much cushion. No heated seats! They offered after market heaters for additional cost. Cadillac service is not what they

Review submitted by:Jocko

Pros:pretty

Cons:comfort

Probably my last Cadillac

Model Year:

2017

Manufacturer:

Cadillac

Model:

XT5

Complaint Resolution:

No resolution

I owned 3 SRX models before leasing the new XT5. If I had not owned the SRXs I would have rated this car higher. However except for the exterior styling it just does not measure up to the SRX. I already need the replace the CUE system screen. This means

Review submitted by:Martyman47

Pros:Exterior styling

Cons:Level of luxury, unreliable electronics

My First Cadillac and it will be my last

Model Year:

2017

Manufacturer:

Cadillac

Model:

XT5

Complaint Resolution:

No resolution

This was really a disappointment. I wanted a luxury vehicle and chose Cadillac, as in the past they were excellent smooth riding, prestigious car. Cadillac is not what it use to be. I have had this car for a little over 6 months, the ride is not as smooth as

Review submitted by:Char

Pros:Panoramic Sunroof

Cons:NO CD player, not smooth ride, mini cargo storage

Nice looking, but have had issues

Model Year:

2017

Manufacturer:

Cadillac

Model:

XT5

The styling and tech features of this vehicle are nice. It handles well and is fun to drive. That being said, I have had to bring my XT5 back to the dealership for service 4 times in the 6 months I've owned it and feel this vehicle is no where

Review submitted by:SJL

Pros:Nice styling, fun to drive

Cons:Poor quality and reliability to date

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